Our Guides

At Click Energy we want happy customers.  If you're not happy, we're not happy.  You can find out more about our commitment to you by downloading this document or contact us on our Freephone number 0800 1 070 732.

Read the Consumer Energy Charter by Consumer Council and Utility Regulator here.

Download this simple guide that explains how to read your meter.

This simple guide will state ClickEnergy’s commitment to how we will carry out our Sales & Marketing.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732

At ClickEnergy we want to ensure that you know exactly what you are signing up to.  To give you peace of mind all our sales teams will go through a sales checklist to make sure you fully understand our products and services.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

The boring admin stuff.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

At ClickEnergy we are all about being up front and transparent.  So here is a list of the additional charges we may apply.

You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732

The boring admin stuff!  In order to improve the access to relevant and complete information for consumers, the European Commission has introduced the European Energy Consumer Checklist.  The checklist is a collection of questions and subsequent answers which provide clear, concise and practical information to consumers concerning their rights in relation to the energy sector.

The Utility Regulator and Consumer Council Northern Ireland have produced responses to the questions outlined in the Checklist for relevance to Northern Ireland consumers.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

Important admin stuff about your privacy.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

What happens when you visit our website?  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

You can find out more about our commitment by downloading this document or contact us on our Freephone number 0800 1 070 732.

As required under Section 172 of the Companies Act 2006, our directors consider the interests of stakeholders, the long-term impact of decisions, and the company’s broader responsibilities.
 
Our Section 172 statement outlines how these duties have shaped key decisions throughout the year. Read the full statement here for more details.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732. 

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

You can find out more about your tariff by downloading the key terms document or by contacting us on our Freephone number 0800 1 070 732.

We have created a new booklet with information and support to help our customers during the winter period. Check it out here.

5. Eligibility end date - 28th February 2021