landscape

Our Guides

Here’s a list of publications and guides that cover everything from our Codes of Practice and Customers Service Charter to our Terms & Conditions.

The documents are free to download and keep. You’ll need the free Adobe Reader software on your computer to do this. If you don’t have this software, you can download it here.

Customer Service Charter

At Click Energy we want happy customers.  If you're not happy, we're not happy.  You can find out more about our commitment to you by downloading this document or contact us on our Freephone number 0800 1 070 732.

How to read your meter

Download this simple guide that explains how to read your meter.

Sales and Marketing

This simple guide will state ClickEnergy’s commitment to how we will carry out our Sales & Marketing.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732

ClickEnergy Sales Checklist

At ClickEnergy we want to ensure that you know exactly what you are signing up to.  To give you peace of mind all our sales teams will go through a sales checklist to make sure you fully understand our products and services.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

Terms & Conditions

The boring admin stuff.  You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Additional Charges

At ClickEnergy we are all about being up front and transparent.  So here is a list of the additonal charges we may apply.

You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Deemed Contracts

You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732

EU Consumer Checklist

The boring admin stuff!  In order to improve the access to relevant and complete information for consumers, the European Commission has introduced the European Energy Consumer Checklist.  The checklist is a collection of questions and subsequent answers which provide clear, concise and practical information to consumers concerning their rights in relation to the energy sector.

The Utility Regulator and Consumer Council Northern Ireland have produced responses to the questions outlined in the Checklist for relevance to Northern Ireland consumers.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.