Can I exchange my credit meter for a repayment meter?
Yes, just let us know – we’ll take care of it. And there’s no charge for changing your meter.
How do I take a meter reading from my prepayment meter?
Press 9 to see the total units recorded on your meter.
How do I enter my powercode?
Press * before entering the code. Enter the digits on of your powercode. Once you have entered your code press #.
What other information can I see on my prepayment meter?
The selection of codes available to you are listed below. Simply enter the code on your meter to view the chosen information.
1 = Credit time left in Days
2 = Cost of Previous Day/Week/Month
3 = Unit rate and no of units used
4 = Last 5 powercodes entered
5 = Total money entered into meter
6 = Electricity being used in KWH
7 = Standing charge
8 = Highest consumption in any half-hour & last 24 hours
9 = Total units used
0 = Display test, time & date
Can I give you my own readings?
Yes. If we’ve sent a bill based on an estimated reading, we’ll review it and send you an amended one.
What if there’s a power cut?
If your electricity goes off, first of all check your trip switch. If everything looks OK, it may be a network problem. Northern Ireland Electricity looks after this. To contact them:
- call 0345 7643643 (24 hours for failure of supply)
- Minicom: 03457 147128 (24 hours a day)
- email: email@example.com
- online: click here to visit the NIE power cut web page