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info icon Your MPRN or 'Meter Point Reference Number' is an 11-digit number which is associated with your meter and is printed on your current electricity bills. If you are a keypad customer, your KPN or 'Keypad Premise Number' is the 19-digit number you currently use to top up your meter.
info icon Your MPRN or 'Meter Point Reference Number' is an 11-digit number which is associated with your meter and is printed on your current electricity bills. If you are a keypad customer, your KPN or 'Keypad Premise Number' is the 19-digit number you currently use to top up your meter.
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  • Help
  • Codes of Practice

Codes of Practice

These simple free guides are available to all and will help you understand our commitment to a fair and transparent service for all. 

The documents are free to download and keep. You’ll need the free Adobe Reader software on your computer to do this. If you don’t have this software, you can download it here.

Code of Practice on Complaints Handling Procedure
Code of Practice on the Efficient use of Electricity     
Code of Practice on Payment of Bills
Code of Practice for Consumers in Vulnerable Circumstances
Code of Practice on Services for Prepayment Meter Customers