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info icon Your MPRN or 'Meter Point Reference Number' is an 11-digit number which is associated with your meter and is printed on your current electricity bills. If you are a keypad customer, your KPN or 'Keypad Premise Number' is the 19-digit number you currently use to top up your meter.
info icon Your MPRN or 'Meter Point Reference Number' is an 11-digit number which is associated with your meter and is printed on your current electricity bills. If you are a keypad customer, your KPN or 'Keypad Premise Number' is the 19-digit number you currently use to top up your meter.
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  • Help
  • Codes of Practice

Codes of Practice

These simple free guides are available to all and will help you understand our commitment to a fair and transparent service for all. 

The documents are free to download and keep. You’ll need the free Adobe Reader software on your computer to do this. If you don’t have this software, you can download it here.

Code of Practice on Complaints Handling Procedure

This simple free guide is available to all and will help you identify the best way to contact us if you‘re not happy with the products and services from ClickEnergy and want to make a complaint. 

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

Code of Practice on the Efficient use of Electricity     

This simple guide will help you think about ways you use energy at home and how you could potentially spend less with ClickEnergy and therefore save.

There are plenty of quick wins that you can do right now such as switching off the TV at the wall or turning down your thermostat by 1oC.

You can find out more by downloading the document or contact us on our Freephone number 0800 1 070 732.

Code of Practice on Payment of Bills

This simple guide will help keep your account looking good.  If this is proving difficult give us a shout straight away and we’ll have a chat and see how best we can help you.  If you do get into difficulties we have lots of ways to get you back on track.

Code of Practice for Consumers in Vulnerable Circumstances

This free simple guide will help you understand our commitment to customers who are of pensionable age, disabled or chronically sick.

You can find out more by downloading this document or contact us on our Freephone number 0800 1 070 732.

Code of Practice on Services for Prepayment Meter Customers

This simple guide will help you understand the ‘Pay As You Go’ Click Energy service.