Not Happy With Us?

We make it easy for you to get in touch with us, and we want to hear from you, for whatever reason.

You see, we want you to be happy with our service at all times – and we want to know if you’re not. If there’s a problem, we promise we’ll do our best to put it right the first time we hear from you.

So if we make a mistake or do something wrong, tell us straight away.

  • Call us on 0800 1 070 732
  • email us at
  • write to us: Click Complaints, Timberquay, 100-114 Strand Rd, Derry / Londonderry, BT48 7NR

Once we understand what’s happened, we’ll do everything we can to put it right within five working days, if at all possible.

Still not happy?

We’ll always try to offer a resolution for your complaint. However, if you’re still not happy, at that point you should contact:

The Consumer Council
Floor 3, Seatem House
28-32 Alfred Street
T: 0800 121 6022

Their service is free and independent.